Purpose: This study looks at expanding a program called Standard Care Coordination (SCC). It helps people who use health care often to make better decisions and improve their health.

Who can join: Adults 18 years or older with UnitedHealthcare insurance and considered high-risk for using a lot of healthcare services.

Who cannot join: Pregnant women, people taking infertility medications, those with memory problems, or those who have opted out of program contact. Also, certain insurance plans or groups are not eligible.

• Participants will be randomly chosen to either receive the SCC program or not.
• No study drug or vaccine is involved, only coordination of care services.
• There is no in-person visit required as it is a coordination service.